Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: 14 August 2026

Shipping Within New Zealand

E-Mega provides delivery, freight and collection options depending on the product, destination and applicable transport requirements.

Available delivery options and charges will be shown at checkout or communicated before the order is confirmed.

Business Details

Goods are supplied by:

Oric Holding T/A E-Mega
NZBN: 9429050727148
181A Innes Road, St Albans
Christchurch, New Zealand

Email: info@emega.co.nz
Phone: 021 247 0045

Delivery Timeframes

Delivery timeframes provided by E-Mega are estimates unless a specific delivery date has expressly been agreed.

Where no timeframe has been agreed, goods will be delivered within a reasonable time as required by applicable New Zealand consumer law. The CGA includes delivery guarantees for goods supplied by traders.

E-Bikes and E-Scooters

Electric bikes and electric scooters may require:

  • oversized freight;
  • specialist transport;
  • depot collection;
  • partial assembly;
  • additional delivery arrangements.

Any material delivery requirements will be communicated where applicable.

Christchurch Collection

Where collection is available, customers will be advised when an order is ready.

Collection is from E-Mega or another location agreed with the customer.

E-Mega may request proof of identity or order confirmation before releasing high-value goods.

Lithium Batteries

Lithium batteries can be subject to specialist transport and dangerous-goods requirements.

Consequently:

  • some batteries cannot be sent using normal courier services;
  • specialist freight may be required;
  • certain destinations may not be available;
  • damaged or unsafe batteries may not be accepted for transport;
  • workshop drop-off or collection may be required.

Do not send a swollen, leaking, overheated, physically damaged, burnt or otherwise potentially unsafe lithium battery to E-Mega without contacting us first.

Freight Charges

Applicable shipping charges will be communicated before purchase where reasonably practicable.

Additional charges may apply to circumstances such as:

  • rural delivery;
  • oversized freight;
  • specialist battery transportation;
  • customer-requested redelivery;
  • delivery difficulties caused by materially incorrect customer-supplied information.

Delivery Address

Customers are responsible for supplying accurate delivery and contact information.

Please check your delivery address carefully before submitting your order.

Contact us as quickly as possible if information needs to be corrected.

Damage During Delivery

If goods arrive visibly damaged:

  1. take photographs of the goods and packaging;
  2. retain the packaging where reasonably possible;
  3. contact E-Mega promptly.

Prompt notification assists E-Mega in investigating the matter with the carrier.

Nothing in this clause limits your rights under applicable consumer legislation.

Missing Deliveries

If an order does not arrive as expected, contact E-Mega.

We will make reasonable enquiries with the applicable carrier and deal with the delivery in accordance with our obligations under New Zealand law.

Delivery Delays

Events outside E-Mega's reasonable control may occasionally cause delays, including severe weather, transport disruption, carrier delays or supply-chain interruptions.

We will communicate material delays where reasonably practicable.

Nothing in this policy removes rights or remedies available under applicable New Zealand law.

Contact

Email: info@emega.co.nz
Phone: 021 247 0045